Fortrea Life Science Jobs as a Medical Contact Center Assistant
About the Company:
Fortrea is a leading global contract research organization (CRO) specializing in clinical development, patient access, and technology-enabled solutions for the biopharmaceutical, medical device, and diagnostics industries. Formed as a spin-off from Labcorp Drug Development, Fortrea operates in over 90 countries, offering comprehensive support for clinical trials from early-phase development to post-market surveillance.
Job Posting: Medical Contact Center Assistant I
Location: Pune
Time Type: Full-time
End Date: April 4, 2025 (11 hours left to apply)
Job Requisition ID: 25290
Summary of Responsibilities:
- To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax, etc.
- Receive information, record, and report Adverse Drug Reaction in timelines that may be received over telephone calls, email, fax, etc.
- Perform and support different activities as assigned, including tracking various types of information and metrics, ongoing QC of defined process steps, training, and reconciliation of data.
- All other duties as needed or assigned.
Qualifications (Minimum Required):
- Non-degree + 3-4 years relevant experience** (or 1 yr. safety experience)
- Associate degree + 2-3 years relevant experience** (or 1 yr. safety experience)
- BS/BA, MA/MS/PharmD
- Bachelor’s or Master’s in Pharmacy or Life Science or Medical Science or related area
Fortrea may consider relevant and equivalent experience in lieu of educational requirements.
Experience (Minimum Required):
- Good written and verbal communication skills.
- Good understanding of regulatory requirements, good Pharmacovigilance practices, and ICH GCP guidelines.
- Technical proficiency with Microsoft Office suite applications.
- High degree of accuracy with attention to detail.
- Functions as a team player.
- Ability to work independently with moderate supervision.
Preferred Qualifications Include:
- Degree preferred (but not necessary) to be in one or more of the following disciplines: Biological Sciences, Pharmacy, Nursing, Life Sciences, and Chemistry.
Physical Demands/Work Environment:
Office Environment or remote.
Keywords: Medical Contact Center Assistant, Fortrea, Pharmaceutical Company, Healthcare, Regulatory Requirements, Pharmacovigilance, ICH GCP Guidelines, Fortrea Lifescience jobs Fortrea Life Science Jobs as a Medical Contact Center Assistant
