Customer Service Executive Job @ Biotecnika, Bangalore
Here is a grand opportunity to work with India’s No. 1 biotech website. BioTecNika Info Labs Pvt Ltd runs India’s Largest Biosciences Career & Education Portal and is looking for passionate candidates with sound academic qualifications, Excellent Communication skills & Marketing Experience, willing to join India’s Largest Biosciences Career & Education Portal as Customer Support Executives at Bangalore Location.
Job Title: Customer Support Executive
Location: Onsite
Employment Type: Full-time
Experience: 1-3 Years in relevant field
About Biotecnika
Biotecnika is a leading name in the Biotech & Life Sciences industry, dedicated to empowering scientists, researchers, and professionals with cutting-edge resources, training, and support. With a commitment to innovation, education, and customer satisfaction, we bridge the gap between scientific expertise and industry demands.
Why Join Biotecnika?
- Exciting Industry: Work at the forefront of biotechnology and life sciences.
- Career Growth: Opportunities to develop your skills and grow within the organization.
- Learning & Development: Continuous learning through training and workshops.
- Supportive Work Culture: A dynamic, employee-friendly environment that values teamwork.
- Networking Opportunities: Connect with leading professionals and experts in the industry.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses.
- Assist customers with product information, services, and troubleshooting.
- Maintain a deep understanding of Biotecnika’s offerings to provide high-quality support.
- Address customer complaints professionally, ensuring quick and effective resolution.
- Work closely with internal teams (Sales, Marketing, and Technical) to improve customer experience.
- Maintain detailed records of customer interactions and feedback using CRM tools.
- Follow up with customers to ensure satisfaction and build long-term relationships.
- Support sales and marketing initiatives by providing insights from customer interactions.
- Stay updated on industry trends and Biotecnika’s latest services and offerings.
Required Skills & Qualifications:
- Bachelor’s or Master’s in any field with customer support experience, or a degree in Biotechnology, Life Sciences, or a related field.
- 1-3 years of experience in customer support, preferably in biotech, healthcare, or life sciences.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Ability to multitask and manage time efficiently.
- Proficiency in CRM software and customer support tools is a plus.
- Customer-oriented mindset with a proactive approach to resolving issues.
Preferred Qualifications:
- Experience in technical support or biotech-related customer service.
- Familiarity with industry regulations and compliance standards.
- Prior experience in handling B2B and B2C customer interactions.
Join Biotecnika and be a part of a team shaping the future of biotech and life sciences!
How to Apply:
Customer Service Executive Job @ Biotecnika, Bangalore
Interested candidates can apply online via the link below:
