bioMérieux Food Application Specialist Job, Apply Online
Regional Food Application Specialist ASPAC
Company: bioMérieux
Location: New Delhi, DL, IN
Job Function: Sales & Key Account Management
Posting date: Jan 24, 2025
Primary Purpose and Overall Objective of the Job:
Be the technical champion of Industry Food Safety & Quality product ranges for the ASPAC region. Support first-level AS in other ASPAC countries. Improve customer satisfaction and service business from both technical and non-technical points of view. Be the Technical Trainer for key Food Ranges & Solutions.
Main Accountabilities:
Contribute to Business success of assigned product ranges by building a key customer relation, providing advanced field support:
- Assist key customers & drive the training needs for the VITEK MS PRIME, VIDAS, and TEMPO applications as core ranges.
- Be the technical confident to understand unmet needs and facilitate soft sales to bioMérieux food ranges & solutions.
- Work closely with FSE and AS local teams to install efficiently the assigned product ranges and get the instrument running in routine as well as the customer’s instrument operation and application.
- Help local AS and key customers validate applications and solve technical issues.
- Contribute to continuous improvements to the current products/services, training materials, and tools, etc.
Design, Develop, and Facilitate technical Training of key customers and bioMérieux staff:
- Deliver training sessions and contribute to the training creation process.
- Be the referent on the assigned product ranges for the ASPAC 1st level AS.
- Coach subsidiaries to install, deliver training, and troubleshoot at customer sites or remotely.
Manage complaints and Support desk activities by:
- Providing level 1.5 support to subsidiaries and distributors for complaints, questions, or suggestions, and initiating investigations as necessary.
- Representing GiCS on various QA and Regulatory Compliance meetings as needed.
- Be the senior representative for Field Actions and complaint management on the ranges in close interaction with GiCS.
Improve overall customer satisfaction and service business by different ASPAC RiCS workshops, projects, and activities:
- Provide action to application-related process and organization insights.
- Be responsible for communication for the application specialist group and implement improvements of service functions.
- Support business drives for related ranges and value-added services.
- Be the PoC in the region for the Food Safety & Quality Business technical/service-related topics.
- Develop training materials & training needs for building knowledge in the region.
- Liaise closely with Global Service and Marketing teams to build on the G2M capabilities & knowledge of the solutions in the region.
- Be the PoC referent to connect on technical material build for training needs in the region as per customer needs.
- Drive the day-to-day activities in supporting key accounts in the region with local service teams.
Typical Studies-Experience, Skills and Qualifications:
- Master’s Degree or PhD equivalent in related fields of expertise (i.e., Microbiology, Molecular Biology, Biotechnology, or Food Sciences & related fields).
- Technical knowledge on at least 1 or 2 ranges of product/system/solutions.
- Minimum 5 years’ experience in a related function or industry.
- Knowledge of customer handling processes via CRM or escalated process matrix tools.
Soft Skills and Behaviors:
- Committed to customer and service with a sense of urgency.
- Sense of autonomy and (self-)discipline.
- Cross-cultural understanding & agility.
- Dynamic learner. Team player – feels responsible for coaching others and facilitating the integration of newcomers.
- Able to analyze, recommend, and challenge proposals to create the most effective solutions.
- Able to make decisions or give business-based recommendations and present topics to senior management or project team meetings.
- Able to use CRM to do data & analytics.
Job ID: 51132
Keywords: bioMérieux Food Application Specialist, Regional Food Application Specialist ASPAC, Sales and Key Account Management, New Delhi. bioMérieux Food Application Specialist Job, Apply Online. Please ensure you are subscribed to the Biotecnika Times Newsletter and our YouTube channel to be notified of the latest industry news. Follow us on social media like Twitter, Telegram, Facebo
