Technical Application Scientist Role at Illumina- PhD / MSc / BSc Candidates Apply Online

Technical Application Scientist Illumina- PhD / MSc / BSc Candidates Apply Online

Technical Application Scientist Illumina- PhD / MSc / BSc Candidates Apply Online. Technical Application Scientist Role at Illumina. PhD / MSc / BSc genetics and molecular biology candiates apply now

Role: Technical Application Scientist

Location: India – Bangalore

Time type: Full time

Job requisition id: 36516-JOB

Position Summary:

• As an Illumina Technical Applications Scientist you would provide expert technical advice and troubleshooting assistance to customers, channel partners and internal teams across Illumina’s products including Library Prep, Sequencing Instruments, Analysis Software and MicroArray products.
• Serves as customer contact on technical and service-related problems. As a member of the AMEA Service and Support Team you will represent Illumina in our after-sales support and will be expected to maintain a high standard of professional customer service.

Tasks and Responsibilities :

• Quickly and accurately answer technical questions
• Professionally, efficiently and conclusively triage, troubleshoot and resolve customer complaints
• Assist customers with design and interpretation of Microarray and Next-Generation sequencing experiments
• Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers
• Triage and dispatch issues requiring field support to Illumina or official Channel Partner
• Engineers and Applications Scientists
• Log and manage customer issues using Illumina’s issue-tracking database
• Manage and drive cases to ensure appropriate and timely action and resolution
• Conduct web based product trainings and application seminars for Illumina customers
• Provide oversight and feedback on channel service operations
• Reports problems trend, reagent and product quality issues to Regional/Global Product Support
• Performs additional duties as needed
• All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities

Preferred Experience:

• Hands-on laboratory experience using, developing or troubleshooting a wide range of molecular biology protocols such as PCR, Next Generation Sequencing, and/or
• Microarray technologies is a plus
• Experience in library preparation and optimization or troubleshooting
• Prior commercial experience with channels and distributors is a plus
• Excellent analytical, problem solving and interpersonal skills required
• Outstanding written and verbal communication and training skills a MUST
• Experience working in any service role desired
• Experience working with distributors in the Asia Pacific, Middle East or Africa region is a plus
• Must be willing to travel up to 20%

Preferred Education: Ph.D./ M.S or B.S. plus 2+ years relevant lab experience in molecular biology, genetics or related field.

APPLY ONLINE

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