MGI Field Application Scientist Job For MSc Bioinformatics, Genetics & Mol Bio
MGI Field Application Scientist Job For MSc Bioinformatics, Genetics & Mol Bio. Check the latest position for Field Application Scientist in MGI, details given the same below
Job position: Field Application Scientist
Job Location: Ahmedabad, Gujarat, India
Seniority level: Mid-Senior level
Employment type: Full-time
Responsibilities:
- l Coordinate and conduct customer training for MGI products and assays.
- l Troubleshoot issues related to experimental design, data processing, software operation, sample preparation and chemical reaction. Perform preliminary on-site failure analysis to identify root cause and feedback to corresponding company department or personnel.
- l Develop and maintain positive relationships with customers
- Support sales efforts through technical presentations, customer management or organizing seminar.
- l Act as a key contributor of customer feedback to marketing and product development teams
- l Proactively share experience, knowledge and skills to peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed.
Education & Experience:
- l Master degree or above in Genetics, Molecular Biology or Bioinformatics or related subject. NGS academic background or work experience preferred. Undergraduate with outstanding knowledge and skills is welcomed as well.
- l Willingness to travel mainly within the appointed region. For training or occasional special calls, international traveling including China is required.
- l Prior field experience supporting customers in a highly technical field preferred.
- l Outstanding problem solving and interpersonal skills
- l Demonstrated English written and verbal communication and training/presentation skills
- l Excellent learning ability. Experience working in an international company and biomedical instrumentation or technology preferred.
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Possible interview questions may be asked for Field Application Scientists in MGI
1. Can you tell us about your educational background and experience in Genetics, Molecular Biology, or related fields? Answer: Certainly. I hold a Master’s degree in Molecular Biology and have a strong academic background in Genetics. I have also been involved in research projects and practical applications related to these fields, which has given me a solid foundation in the subject matter.
2. The role of a Field Application Scientist involves conducting customer training and troubleshooting issues related to experimental design, data processing, and more. Can you share an example of a challenging troubleshooting situation you’ve encountered in the past? Answer: Of course. In a previous role, a customer was experiencing difficulties in obtaining reliable data from a complex experiment involving NGS. After analyzing their experimental design, data processing, and software operation, I discovered that the issue was stemming from suboptimal sample preparation. I provided them with detailed guidance on improving the sample preparation process, which ultimately led to successful data generation.
3. How do you approach developing and maintaining positive relationships with customers? Answer: Developing positive customer relationships is crucial in my role. I believe in actively listening to their needs, addressing their concerns, and providing timely and effective solutions. I also believe in being responsive to their queries and ensuring that their experience with our products and services is as smooth as possible.
4. Can you describe your experience in supporting sales efforts through technical presentations and customer management? Answer: Absolutely. I have a track record of working closely with the sales team to deliver technical presentations to potential customers. These presentations highlight the capabilities of our products and how they can address the specific needs of the customers. I also engage in customer management, which involves understanding their requirements, answering queries, and guiding them through the purchasing process.
5. As a Field Application Scientist, you will need to share customer feedback with marketing and product development teams. Can you provide an example of a situation where you played a key role in translating customer feedback into product improvements? Answer: Certainly. In a previous role, customers consistently mentioned that they faced challenges in a specific step of our product’s workflow. I collaborated closely with the marketing and product development teams to provide detailed feedback from customers and suggest possible improvements. This feedback led to a redesign of that step, resulting in a more user-friendly and efficient process.
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