Flow Cytometry Jobs Life Sciences For MSc & PhD at Beckman Coulter Life Sciences
Flow Cytometry Jobs Life Sciences For MSc & PhD at Beckman Coulter Life Sciences. MSc & PhD Life Sciences Flow Cytometry Application Manager Job at Beckman Coulter Life Sciences. Interested and eligible applicants can check out all of the details on the same below
Flow Cytometry Application Manager – India South West Asia ( Location – Bangalore)
Beckman Coulter Life Sciences
Category: Customer Support
Job Id: R1245861
Location: Bangalore, Karnataka, India
Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.
Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, the 10 Life Sciences companies of Danaher accelerate discovery, development and delivery of solutions that safeguard and improve human health.
PURPOSE OF THE POSITION
The Flow Cytometry Application
Manager – INDIA SWA is responsible of application specialists, of supporting pre/post sales business of entire Flow Cytometry portfolio and application support for INDIA SWA region.KEY TASKS
- Collaborating closely with Application, Sales and Marketing managers for contributing to the achievement of financial targets
- Getting result through positive interpersonal relationship
- Deep understanding of immunology or hematology or research applications
- Customer satisfaction focused
- Problem solving through the team
- Pro-active and flexible approach to change
- Perform systematic reports in line with KPI defined for the region
- Captures VOC and identifies local market trends and communicates internally
- Responsible for Application support for Flow Cytometry systems in India SWA
- Working closely with Application Manager, Application Expert, Sales and Marketing and with entire Indian Application Team to increase market share from existing and potential customers through implementation of best- in- class application /share knowledge practices
- Ensure Application Specialists and Channel Partner within the region get the proper resources and trainings
- Build relationships and develop loyalty with senior customers and decision makers
- Ensure customer satisfaction trough proper training, troubleshooting in face to face or remote situations.
- Coordinating with service and tech support for escalation
- Answer to technical part of tenders
Qualification: B. Tech/ B. Pharma with 5+ year’s experience / M. Sc in life science with 3+ yrs experience in Flow Cytometry or Ph.D. with experience in flow Cytometry publications.
Experience:
- 3 years on a Beckman or other analyzer flow Cytometry platform.
- Two or more flow cytometry-focused publications (Desirable).
- Experience in managing team for at least 2+ years
Essential skills:
- Collaborating closely with Application, Sales and Marketing managers for contributing to the achievement of financial targets
- Getting result through positive interpersonal relationship
- Deep understanding of immunology or hematology or research applications
- Customer satisfaction focused
- Problem solving through the team
- Pro-active and flexible approach to change
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Here are five possible interview questions for the role of Flow Cytometry Application Manager, along with their answers:
Question 1: Can you elaborate on your experience with flow cytometry platforms, specifically highlighting your familiarity with Beckman or other analyzer systems? Answer: Certainly. I have over three years of hands-on experience working with Beckman and other analyzer flow cytometry platforms. I’ve gained proficiency in operating these systems, conducting assays, and troubleshooting technical issues. This experience has enabled me to effectively support customers and provide technical guidance.
Question 2: How have you successfully collaborated with Application, Sales, and Marketing managers to contribute to the achievement of financial targets in your previous role? Answer: Collaboration with cross-functional teams is crucial for achieving financial targets. In my previous role, I maintained open communication with Application, Sales, and Marketing managers to align strategies and ensure our offerings met customer needs. By leveraging their insights and collaborating on tailored solutions, we effectively boosted customer engagement and drove sales growth.
Question 3: Can you share an example of a complex technical challenge you’ve encountered in the field of flow cytometry and how you approached its resolution? Answer: Certainly. I once encountered a situation where a customer was experiencing inconsistent results with their flow cytometry assays. After careful analysis, I discovered that the issue was related to improper instrument setup. I provided the customer with step-by-step guidance on instrument calibration and sample preparation, which led to consistent and accurate results.
Question 4: How do you ensure customer satisfaction in the context of flow cytometry application support? Can you provide an example of a scenario where you went above and beyond to satisfy a customer’s needs? Answer: Customer satisfaction is a priority for me. I ensure that customers receive comprehensive training on instrument operation and troubleshooting techniques. Once, a customer was facing challenges in optimizing a specific assay. I collaborated with the customer to create a customized protocol, conducted training sessions, and followed up to ensure the successful implementation of the assay, ultimately exceeding their expectations.
Question 5: As a manager, how do you foster a proactive and flexible approach to change within your team? Answer: Fostering a proactive and flexible approach involves creating an environment where team members feel comfortable suggesting improvements and adapting to changes. I encourage open communication, value diverse perspectives, and hold regular team discussions to address any challenges. By involving my team in decision-making and showing that their input is valued, I motivate them to embrace change and contribute positively to our goals.
These answers are provided as samples. It’s important to tailor your responses based on your own experience and understanding of the role and industry standards.
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