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Roche Biotech Job – Biochem & Microbiology Candidates Apply Online
Roche Biotech Job – Biochem & Microbiology Candidates Apply Online. Interested and eligible candidates can check out all of the details on the same below
The Position
Position Title: Application Specialist / Senior Application Specialist
Reporting to: Application Support Manager
Location: Bhubaneswar
Job Description
Key Responsibilities:
- Application Specialists provide after-sales support to customers on Roche Diagnostics Product Portfolio. The application support provided on the phone, by email or during site visits is in the form of troubleshooting assistance, technical product information, operation instructions, product application information, operator training and a variety of application-related work (set-up, optimization, workflow, correlation, etc). The
- Application Specialist suggests solutions upon consulting with the internal teams and supports other Roche colleagues with in-depth product expertise. This position also complies with Roche procedures as well as documentation requirements.
- As an Application Specialist you will:
- Provide support to customers when any technical issues arise in a prompt and timely fashion (standby hours may be required occasionally)
- Provide post-sales support to the customer to aid in establishing new parameters and answer technical inquiries
- Install & configure instruments and related reagents. Set up/optimize assays
- Perform customer training
- Collaborate with Sales & Technical Support Specialists etc in troubleshooting problems
- Maintain and develop customer-facing documentation for support and training
- Attend training on appointed Roche instrumentation and/or Roche applications
- Perform or assist with software upgrades of the customer instrument base
- Install applications on Roche platforms according to Roche guidelines/procedures
- Participate in regional and national conference calls by updating the technical team on issues
- Run correlation studies and validations in coordination with the customer if/as required
- Establish a plan to visit and/or communicate with each assigned customer on a cycle or frequency matching the customer’s needs and support requirements and Roche’s business priorities
Education & Experience:
- MSc (Biotechnology / Microbiology / Biochemistry) or B Tech in Biotechnology.
- 3– 4 years of work experience.
Competency:
- Technical and Business Expertise – Comprehensive understanding of the diagnostics Industry
- Communication – Excellent Interpersonal skills
- Achieving Results – Drive for results, Sense of urgency
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