QIAGEN Bioinformatics Technical Support Recruitment, Apply Online

QIAGEN Bioinformatics Technical Support Recruitment, Apply Online

QIAGEN Bioinformatics Technical Support Recruitment, Apply Online. MSc & PhD Bioinformatics, Molecular Biology candidates can apply online. Interested and eligible applicants can check out all of the details on the same below:

Name of the Post: Bioinformatics Technical Support

JOB ID: APAC00538

COUNTRY: India

LOCATION(S): Bangalore

DEPARTMENT: Bioinformatics

EMPLOYMENT TYPE: Regular Full-Time

Position Description

• Provide excellent support for the QIAGEN Bioinformatics product lines (e.q. CLC Genomics Workbench, OmicSoft Array studio, HGMD, Ingenuity Clinical Insight) to end-users with molecular biology, clinical, NGS (Next Generation Sequencing) and/or bioinformatics background
• Become an expert user of our software in order to communicate key concepts to users from various backgrounds
• Answer support requests related to usage, workflow optimization, content, installation and troubleshooting
• Gather, record and escalate customer feedback to guarantee high quality and high consistency customer interface
• Contribute to improving customer-facing touchpoints (help portals, product manuals, video
 tutorials, etc.)
• Partner with other departments and global teams to resolve customer and/or process issues in a timely manner and follow up to ensure, that the same issues are not reoccurring

Position Requirements

• MSc or PhD in bioinformatics or molecular biology or a related field
• Experience with data analysis of NGS data and/or bioinformatics
• Interest in bioinformatics data analyses and their biological context
• Previous work experience in a related field or in a support team is considered a strong plus

Personal Requirements

• Critical thinking and problem-solving skills to analyze, define, and solve complex customer concerns
• Joy in helping people to drive their research
• Excellent customer service skills, enthusiastic attitude, and solid work ethics
• Exceptional team player, comfortable working in a highly-skilled group of scientists from diverse backgrounds
• Comfortable with interfacing users via email, phone, online meetings and in-person
• Fluent in English, with excellent written and oral communication skills.

APPLY ONLINE

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